Booking & Payment

• Invoices will be issued upon project completion and are payable via bank transfer within 7 days unless otherwise agreed.

• Bookings should be placed one week in advance - priority scheduling is dependent on availability and may incur an extra fee.

Cancellation & Rescheduling

• Weather-related reschedules are no problem, especially for outdoor shoots, safety and quality come first.

• It is preferred cancellations are made 72 hours before scheduled day.

Turnaround Time

• Standard delivery is 4-10 business days from the shoot, depending on project size and complexity.

• Express editing is available upon request and may incur an additional fee.

Drone & Aerial Work

• Site 4 is fully CASA-licensed and insured for drone operations.

• All drone work is subject to airspace restrictions, weather, and safety conditions.

• Clients are responsible for obtaining any site-specific permissions (e.g from building managers or property owners).

Client Responsibilities

• Clients must ensure all filming locations are safe, accessible, and cleared for shooting.

• If working on active job sites, please provide proper site inductions, PPE requirements, and notify us of any hazards.

• Clients must communicate any key deliverables or brand guidelines before the shoot.

Content Use & Licensing

• Final content is licensed for commercial and promotional use by the client.

• Site 4 retains the right to use selected footage/photos for portfolio and promotional purposes unless otherwise agreed in writing.

• Raw footage is available upon request for an additional fee.

Revisions & Edits

• All packages include two rounds of minor revisions (e.g., music, colour adjustments, trimming clips, adding logos or transitions)

• Additional revision requests may incur a cost of $15